Upon receipt of the order the customer is obliged to check that the products correspond to the order. Any problems with items in your order must be reported to us within seven (7) days of receipt. This includes missing or not shipped items, defective or damaged parts. You can return the defective or damaged parts within 30 days of the date of your order with prior authorization (this means we have to agree with the return). All returned products must be new, in their original packaging. The cost for the products delivered to our warehouse is entirely at the customer’s expense. If you want to return any product please contact us at: TheShopjq-products.com.